FAQs

ARE YOUR PRODUCTS CRUELTY-FREE & VEGAN?

Yes.

  

ARE PLATINUM COSMETICS PRODUCTS SOLD AT ANY OTHER RETAILERS?

No. Our products are exclusively sold on platinumbeautyshop.com!

 

I PLACED AN ORDER. WHEN WILL MY PACKAGE ARRIVE?

All orders will be processed and shipped within 3-5 business days. Once shipped you will receive an automated email with tracking information.

 

WHAT METHOD IS USED FOR SHIPPING?

All packages are shipped using USPS.

 

DO YOU OFFER RETURNS?

No. All sales from Platinum Beauty Shop are final. Our shipping center reserves the right to refuse all returns.

In the unlikely event that a product arrives not as described, we will only send replacements for defective or missing products within 10 days of receipt of package. Customers must also provide photos and contact customer care.

 

CAN I CHANGE MY ORDER AFTER I’VE PURCHASED?

No, once you place an order it is final.

 

ARE YOUR PRODUCTS PARABEN FREE, GLUTEN-FREE, ALLERGEN-FREE, AND SULFATE- FREE?

Yes

 

ARE YOUR PRODUCTS KOSHER?

Yes

 

ARE YOUR ITEMS MADE IN THE USA?

Yes

  

 

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